Privacy policy.

Effective Date: 10th October 2024

Cignpost Diagnostics Limited (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.globallabsolutions.co.uk (“the Website”). It also informs you of your rights under applicable data protection laws, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

By using the Website, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use the Website.

1. Information We Collect

We collect and process the following types of personal data when you interact with our Website or services:

a) Personal Information
We may collect the following personal information from you:

Full name
Email address
Phone number
Company name
Billing and shipping address
Payment information (e.g., credit/debit card details, bank account details)
IP address and device information (collected through cookies and similar technologies)

b) Non-Personal Information
We may collect non-personal information, such as browser type, referring/exit pages, and time zone.

2. How We Use Your Information

We use your personal information for the following purposes:

To Provide Services: To fulfil orders, deliver goods, and process payments.
To Communicate: To respond to your inquiries, send confirmation emails, and provide customer service.
For Marketing Purposes: To send you newsletters, offers, promotions, and updates, where you have provided consent to receive such communications.
To Improve the Website: To analyse usage trends and improve the performance and content of our Website.
Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal processes.

3. Legal Basis for Processing

We process your personal information under the following legal bases:

Consent: Where you have provided consent for the processing (e.g., to receive marketing communications).
Contractual Necessity: To perform the contract between you and us, such as delivering goods or services you have ordered.
Legal Obligation: To comply with legal and regulatory obligations.
Legitimate Interests: For purposes such as improving our services, responding to your inquiries, or preventing fraud, provided that our legitimate interests are not overridden by your rights.

4. Sharing Your Information

We may share your personal data with the following parties:

Service Providers: We use third-party service providers to assist with payment processing, shipping, website hosting, and customer support. These providers are obligated to protect your personal information and may only use it as directed by us.
Legal Authorities: If required by law or legal process, we may disclose your personal information to regulatory authorities, law enforcement, or government agencies.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our Website. Cookies help us improve the Website, customize your experience, and analyse traffic.

You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect the functionality of the Website.

For more detailed information about our use of cookies, please refer to our Cookie Policy [link].

6. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to satisfy any legal, accounting, or reporting requirements.

When your personal information is no longer required, we will securely delete or anonymize it.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no transmission of data over the Internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

8. Your Rights

You have the following rights under data protection laws in relation to your personal information:

Right to Access: You have the right to request access to your personal data and to ask for copies of the information we hold about you.
Right to Rectification: You have the right to request correction of inaccurate personal data.
Right to Erasure: You can ask us to delete or remove personal data where there is no good reason for us to continue processing it.
Right to Restrict Processing: You can ask us to suspend processing of your personal data in certain scenarios.
Right to Data Portability: You can request the transfer of your personal information to a third party.
Right to Object: You have the right to object to the processing of your personal information based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at privacy@globallabsolutions.co.uk. We will respond to all legitimate requests within one month.

9. Third-Party Links

Our Website may contain links to third-party websites that are not operated by us. This Privacy Policy does not apply to third-party websites. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies before providing them with your personal data.

10. International Transfers

If we transfer your personal data outside the UK or European Economic Area (EEA), we will ensure that adequate safeguards are in place to protect your information, such as Standard Contractual Clauses approved by the European Commission or the UK Information Commissioner’s Office.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and where appropriate, we will notify you by email or other means.

Please check this page periodically to ensure you are aware of the latest version of our Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Cignpost Diagnostics Limited
Building X92, Cody Technology Park, Farnborough, United Kingdom, GU14 0LX
Email: dataprotection@expresstest.co.uk